Shipping & Delivery Policy
Last updated: May 6, 2025
1. Intro
First, we would like to welcome all of you to Fascinated Presents.
Shipping and delivery vary depending on the number of products you order, the specific items, and your location.
Due to COVID-19 and bad weather conditions, there may be delays in shipping and delivery.
We are not responsible for any issues that may arise after your order has been shipped and delivered.
2. Shipping
We ship on the same day or next working day (excluding public holidays or Sundays). For example, if we receive your order in the morning or midday, the order will be shipped the same day (excluding public holidays or Sundays). If you place an order in the evening, it will be shipped on the next working day ( excluding public holidays or Sunday).
3. Delivery
The delivery time within the United Kingdom is 1-3 working days, while international delivery takes 3-5 working days. The courier is responsible for ensuring that your order is delivered undamaged and on time. Deliveries by the courier are always made on a working day.
4. Order Confirmation
You will receive a confirmation of your order by email as soon as you have placed an order and paid online. You will further receive two emails, one when it is shipped and when it is delivered to you.
5. UK delivery zone
Our courier delivers throughout the United Kingdom, including the four regions:
England, Northern Ireland, Scotland and Wales.
6. International delivery zone
We can only deliver your order to the following countries;
Germany, Spain, Ireland, France, Netherlands, Belgium, Sweden, Austria, Luxembourg, Denmark, Croatia, Cyprus, Estonia, Finland, Greece, Italy, Latvia, Lithuania, Malta, Portugal, Slovakia, Slovenia, Albania, Andorra, Faroe Islands, Liechtenstein, Montenegro, Norway, Monaco, and San Marino.
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7. Import fees for international deliveries
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If you live outside the UK, you may be required to pay an import shipment fee when your package arrives in your country. If an import shipment fee applies, you will usually be contacted by email. Please follow the instructions provided in the email.
The cost of import shipment fee varies from country to country. If the import shipment fee is too high and you choose not to pay it, your package will be returned to us. Please read our returns & refunds policy to learn how to return items .​