Return Policy
Last updated: May 6, 2025
1. Return
​Your return must be sent back within 14 days from the day of receiving your goods. The goods can only be returned in same condition as when you bought them. It's your responsibility to cover the cost of the return.
If you need to make a return, please complete and submit our return form (UK) if you live in the UK, or the return form (international EU) if you live in an EU country.
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2. Return charge
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If you live in an EU country, we will charge you £4.25; if you live in the UK, we will charge you £4. The return charge includes shipping cost and restocking fee.
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3. Refund
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You will receive your refund within 14 days from the day we have received the goods back. We refund the total item price including shipping price for EU
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4. Cancel rights
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You have 14 days from receiving your order to cancel any unwanted products. You do not need to provide a reason for your cancellation.
5. Replacement or damage
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A replacement or alternative for your goods can be arranged if you identify a defect in your product at the time of purchase. To get a replacement for the damaged goods, you will need to provide proof. We will accept an invoice receipt and a clear image of the damage. The same applies to faulty, defective, or broken items. For any of the reasons described in this clause, a replacement or alternative will be provided free of charge, and you can contact us about return here.
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6. Acceptable return
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You can only return an item if you placed the order. As proof of your identity, you can send an invoice receipt of purchase, packaging, or any other evidence. ​​​
7. How can I return my order
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Follow these steps to return your order.
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1. Go to 'my order return'- Enter your details to access your account. Find your order and select 'return'.
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2. If your item is damaged or faulty, go to clause 5. Replacement or damaged items in the return & refund policy. Click the link in the clause to be directed to the free- of- charge return form.
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3. If you're returning an item due to a change of mind, wrong colour, or incorrect size, go to clause 1. Return. Click on return form UK​ for return form international (EU countries), depending on your country, to access the form and see the applicable charge.
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4. Fill in the return form for UK or international (EU countries) returns. If you're requesting a free return, contact us and submit your request.
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5. Once we receive your return form, you will receive a return label via email. If you selected a charged return method, you will receive an email as soon as possible. If you opted for a free-of-charge return, it may take 24-72 hours for you to receive a return confirmation email.
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6. Label your parcel and return it promptly. You can use Royal Mail postboxes or visit a near by Royal Mail post office.
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7. When we receive your parcel, we will process your refund.